Conversational assistant — Telecom
Retrieval-grounded multilingual assistant in Gujarati, Hindi and English. Delivered for a telecom client in Motera, Ahmedabad.
- Location
- Motera, Ahmedabad
- Year
- 2023
- Duration
- 6 weeks
- Team
- 5 engineers
- 86%
- queries resolved
- 5.4
- languages
- 2.9 s
- response time
The challenge
Existing vendors had delivered pieces of a conversational assistant system, but nobody owned the integration and the pilot had stalled.
What we built
We owned the whole stack — hardware, firmware, models and dashboards — using LLM agents, Vector search, FastAPI so there was one accountable team.
Delivery timeline
Phase 1
Discovery sprint and site survey
Phase 2
Prototype built and tested in the Motera lab
Phase 3
Pilot on site with before/after measurement
Phase 4
Scale-out, training and handover
Highlights
- Designed, built and supported from Motera, Ahmedabad
- Safety case reviewed with the client's EHS team
- Documentation, drawings and source handed over at close
- Operator training delivered in Gujarati, Hindi and English
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