Speech analytics — Banking

The challenge

Leadership wanted measurable results inside one quarter, with no disruption to running operations.

What we built

Built in our Motera lab, validated on a replica rig, then commissioned on site in days using Whisper-class ASR and Kafka.

Delivery timeline

1. Phase 1

   Discovery sprint and site survey

2. Phase 2

   Prototype built and tested in the Motera lab

3. Phase 3

   Pilot on site with before/after measurement

4. Phase 4

   Scale-out, training and handover

Highlights

• Remote monitoring and over-the-air updates included
• Runs on-premises; no data leaves the site unless agreed
• Operator training delivered in Gujarati, Hindi and English
• Safety case reviewed with the client's EHS team