Speech analytics — Insurance

The challenge

The insurance team was relying on manual effort that could not keep up with volume, and every miss had a direct cost.

What we built

A phased rollout: a measured pilot first, then scale-out. The core runs on Whisper-class ASR with LLM agents, integrated into existing systems through Svelte.

Delivery timeline

1. Phase 1

   Discovery sprint and site survey

2. Phase 2

   Prototype built and tested in the Motera lab

3. Phase 3

   Pilot on site with before/after measurement

4. Phase 4

   Scale-out, training and handover

Highlights

• Remote monitoring and over-the-air updates included
• Runs on-premises; no data leaves the site unless agreed
• Safety case reviewed with the client's EHS team
• Integrated with existing PLC, ERP or GIS systems — no rip-and-replace