Speech analytics — Telecom

The challenge

Data existed but lived in spreadsheets and legacy systems, so decisions were made on instinct rather than evidence.

What we built

We ran a two-week discovery sprint, then built and fielded the system end to end on Whisper-class ASR, LLM agents and Kafka, with operator training and an SLA.

Delivery timeline

1. Phase 1

   Discovery sprint and site survey

2. Phase 2

   Prototype built and tested in the Motera lab

3. Phase 3

   Pilot on site with before/after measurement

4. Phase 4

   Scale-out, training and handover

Highlights

• Before-and-after measurements agreed with the client up front
• Designed, built and supported from Motera, Ahmedabad
• Runs on-premises; no data leaves the site unless agreed
• Remote monitoring and over-the-air updates included