Speech analytics — Government
Call transcription, sentiment and compliance scoring in Indian languages. Delivered for a government client in Sanand.
- Location
- Sanand
- Year
- 2026
- Duration
- 7 weeks
- Team
- 3 engineers
- 100%
- calls analysed
- 6.9%
- WER
- −83%
- QA cost
The challenge
Conditions on site — heat, dust, vibration and patchy connectivity — had defeated two earlier attempts at this in government.
What we built
Built in our Motera lab, validated on a replica rig, then commissioned on site in days using Whisper-class ASR and Kafka.
Delivery timeline
Phase 1
Discovery sprint and site survey
Phase 2
Prototype built and tested in the Motera lab
Phase 3
Pilot on site with before/after measurement
Phase 4
Scale-out, training and handover
Highlights
- Remote monitoring and over-the-air updates included
- Safety case reviewed with the client's EHS team
- Before-and-after measurements agreed with the client up front
- Designed, built and supported from Motera, Ahmedabad
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